Welcome to lecoha.store! We work hard to make sure you’re happy with every purchase. Should you be dissatisfied with your order for any reason, we provide exchanges and refunds subject to specific requirements. Please check the information below:

Exchange

We are pleased to fulfill your request if you would want to swap your item for one that is a different size, color, or style. Please make sure the item is unworn, in original condition, and still has all of its tags on. Following the receipt of your order, you have 14 days to begin the exchange process.

Refund Rejection Conditions

If the item does not fulfill specific requirements, we reserve the right to refuse refund claims in the following situations:

  • The item is damaged, worn out, or not in original condition.
  • The product is sent back without its original tags or packaging.
  • The return request is submitted beyond the deadline.
  • The item was bought as part of a clearance or promotional sale, and it was either labeled as final sale or non-returnable.

Return

To commence a return or exchange, kindly adhere to following guidelines:

  1. Within 14 days of receiving your order, email [email protected] to our customer support staff. Kindly provide your order number, the reason for the return or exchange, and any other pertinent information.
  2. You will receive shipping instructions and a return authorization from our staff.
  3. Tightly pack the item in its original packing, making sure to include all tags and attachments.
  4. Return the item to us via mail at this address:
  • Warehouse US: 59-00 Decatur St, Ridgewood, NY 11385, United States
  • Business Address: 127 Nguyen Hien, Hung Dong, Vinh, Nghe An 43000, Vietnam
  1. Our staff will examine the item to make sure it satisfies the return requirements after we receive your return. If accepted, your exchange or refund will be handled appropriately.

Refund Method

The original payment method used at the time of purchase will be utilized to handle refunds. Please note that depending on your bank or payment provider, it may take three to four days for the refund to appear in your account.
Please don’t hesitate to contact us at [email protected] if you have any concerns or need more help with our return and refund policy. We are prepared to assist you!
We appreciate you selecting lecoha.store. Our top goal is your satisfaction, and we value your support and confidence.